Customer Relations

CUSTOMER RELATIONS

Customers are among the EMS Council's most valuable assets. Our customers include all regional EMS stakeholders: every provider, EMS agency, hospital, and locality needing assistance with any issue related to the EMS system. Every employee represents SWVEMS to our customers and the public. The way we do our jobs presents an image of the entire Council. Customers judge all of us by how they are treated with each employee contact. Therefore, one of our first business priorities is to assist any customer or potential customer. Nothing is more important than being courteous, friendly, helpful, and prompt in the attention you give to customers.

For this reason, Council staff members should make every effort to enhance the Council's image by insuring the quality of work and personal conduct is at the most exemplary level possible. Employees should be mindful of the way they interact with customers and be mindful of the quality of materials orginating from this office. All written correspondence sent from the Council should be proofread by at least one other employee, preferably your supervisor or the Executive Director.

Customers who wish to lodge specific comments or complaints should be directed to the Executive Director for appropriate action. Our personal contact with the public, our manners on the telephone, and the communications we send to customers are a reflection not only of ourselves, but also of the professionalism of SWVEMS. Positive customer relations not only enhance the public's perception or image of SWVEMS, but also pay off in greater customer appreciation and increased support and funding.